Change Fluency™ consulting services
At The Change Fluency Co., we partner with forward-thinking organizations to navigate change with clarity, confidence, and innovation. Our offerings are designed to build your internal capacity while accelerating outcomes that matter.
Strategy
Don’t compete in a market, create one.
The cost of business is high when the level of trust is low, yet low when trust is high. We work with executive teams to make growth easy. sharpen their vision, align priorities, and make confident, future-ready decisions. Ask us about our Market Maker Labs, which seek to create categories instead of battle amidst existing ones.
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A design firm was struggling with its long-term clients in multi-million dollar contracts, who were pushing back on pricing of every invoice line item, especially as GenAI got better at design.
In race to the bottom against competitors, who were eroding profit dollars, our client noticed that competitors were increasingly relying on offshore resources for cheaper design - and faced immediate disruption.
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Through our 12-week Market Maker Lab program, we developed a 3-year strategy for this firm to tap into an adjacent, but untapped market in telecom and utilities, leveraging existing core capabilities of the firm.
Within a year of this new strategy, this design firm grew profit by 55% - leveraging its existing client base in an entirely uncontested area.
Innovation
Build a culture of applied innovation.
We build innovation capacity by helping teams think differently, experiment wisely, and act decisively. Our facilitative approach seeks to build habits of co-creation, experimentation, and strategic insight, so that you can embed innovation into your workflows—not just your whiteboards.
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“The construction industry is slow”
A national construction and property management company felt like its competitors were dinosaurs - and saw an opportunity to leapfrog them.
Nobody in the industry was applying or integrating AI within their workflows - mostly due to comfort with the status quo, as well as not knowing where to start.
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We began by benchmarking the organization’s capability, awareness and confidence in leveraging artificial intelligence.
Over 12 months, we built a community of practice that invited all staff members to observe, then contribute. By providing 1:1 AI coaching, monthly demos of AI in Action and an invitation to experiment, staff built the habit of tinkering with different platforms, resulting in embedding new technology in day-to-day workflows.
The 12-month program marked 3,598 productivity hours saved through AI - and empowered engagement across all functions (Mktg, HR, Finance, Ops).
Agentic AI
74% of organizations fail to scale value with artificial intelligence- and only 4% are able to realize Navigate AI with intention, not overwhelm.
We help leaders and teams harness the power of agentic AI through strategic advisory, hands-on AI audits, and the development of internal AI & Automation Communities of Practice. Whether you're just starting or scaling adoption, we ensure your AI strategy is human-centered, ethical, and deeply aligned with your mission.
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With the launch of Perplexity, a financial advisory firm realized that stock recommendations were readily available at the tap of a button.
The majority of their financial advisors would struggle to be relevant in the immediate future.
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We built a custom AI Agent to disrupt the client’s business, then showed the entire staff exactly how we did so.
This didn’t cause fear, but rather the opposite. People realized that work is being reimagined - and that they have the ability to shape it. The org shifted into building AI Agents themselves, moving team members from task-doers to work orchestrators.
