Jay Kiew has been selected to represent Canada as a 2025 delegate for the G20 YEA Summit in South Africa. Click to learn more.

AI is shaking up the financial industry—but the firms winning today aren’t just adopting new tools, they’re redefining how decisions get made.

Discover how the smartest players are turning AI disruption into their biggest competitive edge.

Jay Kiew has been featured in USA Today in an article covering the Future of Work. He describes navigating Agentic AI with Change Fluency™

How can credit unions use agentic AI to stay member-focused in a tech-driven future?

Jay provides his perspective in this exclusive CUInsight.com feature.

An updated list of AI & Automation tools since 2024 (includes Agentic AI)

Change strategist Jay Kiew reveals 9 innovation principles that create $2B+ impact. His Change Fluency framework helps 400+ executives transform uncertainty into opportunity, developing adaptive capacity to navigate disruption and drive breakthrough results in competitive markets.

In December 2024, Jay Kiew, CEO of Citizencentric, was been recognized as a 2024 Future 50 Honoree by the Project Management Institute for his work driving disruptive change in service of future generations.

Jay joins the AI Today podcast to discuss the essential skills for AI-driven project managers.

Change strategist Jay Kiew analyzes why 70% of organizational transformations fail despite adequate resources and leadership. Drawing from his experience with over 400 executives, Kiew identifies five psychological barriers he terms the "Chains of Change": Clutter and Chaos (competing priorities), Comfort with Status Quo (resistance to change), Competing Interests (misaligned goals), Constraints (resource limitations), and Apathy (employee disengagement). The post argues that these invisible forces, rather than technical or financial issues, prevent lasting transformation. Kiew suggests that organizations can create breakthrough momentum by identifying and breaking even one dominant chain, which typically weakens the others.

Delve into the complexities of AI adoption within organizations, guided by the expertise of Tim Creasey, Chief Innovation Officer at Prosci, a global leader in change management solutions.

Artificial intelligence (AI) is not the future of events — it’s the present. AI is here to stay and its impact on the events industry is far-reaching and game changing.

Event planners who embrace it will find themselves at the forefront of innovation, creating experiences that are more personalized, inclusive, and impactful than ever before.

Better than Google. I swear.

Justin Smulison interviews Jay Kiew, one of the keynote speakers for the RIMS Canada Conference 2024.

Justin and Jay discuss how a risk or insurance professional could benefit from understanding how to navigate change.

Change expert Jay Kiew reveals why 70% of AI initiatives fail: organizations confuse productizing AI (customer value) with operationalizing AI (employee productivity). Learn how the 5 Chains of Change sabotage even well-funded AI transformations.

It’s more than just money.