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Meet the world’s leading experts on Change Fluency™

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Meet Jay.

Jay Kiew is the leading expert on Change Fluency™. As a change navigation strategist and keynote speaker with over 15 years of innovation experience, he has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena.

Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to navigate uncertainty with confidence and connection.

Jay spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months.

At the age of 19, Jay became the world’s youngest Distinguished Toastmaster. He has since been featured in Forbes, USA Today, the Financial Times, Globe and Mail, Financial Post, Digital Journal, Ivey Business Journal, Change Leadership, and more. In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Adoption.

Jay holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters and a stubborn Shiba Inu named Brooklyn.

Meet Richard.

Meet Richard Wong, a Founding Partner of The Change Fluency Co. With over a decade of experience at the intersection of technology, business strategy, and customer insight, Richard helps organizations navigate the evolving AI landscape, from early readiness to full-scale implementation.

Richard’s work spans Agentic AI solutions and go-to-market strategies, with a sharp focus on innovation and enablement, building off his experience as the former AI Strategy & Transformation Principal at Celestial Systems, where he advised leaders on translating emerging technologies into tangible business outcomes. Formerly the Head of Growth Strategy at Memento Digital, Richard led technology-driven transformations in financial services - introducing automation to boost efficiency and enhance customer engagement.

Richard combines a background in psychology (University of British Columbia) with deep experience in human-centered consulting to help clients build future-ready organizations.