Change Fluency™ Insights
Innovation, AI, and Change
Discover Jay Kiew’s expert takes on change resilience, AI integration, and innovation leadership.
The Change Fluency™ Co is regularly featured in leading media publications and podcasts, spanning a wide range of industries and functions. Whether you’re a CEO, CHRO or CIO, if you’re looking to drive applied innovation, there’s something here for you.

The Future of Event Experiences
Artificial intelligence (AI) is not the future of events — it’s the present. AI is here to stay and its impact on the events industry is far-reaching and game changing.
Event planners who embrace it will find themselves at the forefront of innovation, creating experiences that are more personalized, inclusive, and impactful than ever before.

Google is getting disrupted by Perplexity.AI: A guide to smarter search.
Better than Google. I swear.

How risk professionals can navigate change & strategy
Justin Smulison interviews Jay Kiew, one of the keynote speakers for the RIMS Canada Conference 2024.
Justin and Jay discuss how a risk or insurance professional could benefit from understanding how to navigate change.

Productizing vs. Operationalizing AI: Why Most Organizations Fail at Both
Change expert Jay Kiew reveals why 70% of AI initiatives fail: organizations confuse productizing AI (customer value) with operationalizing AI (employee productivity). Learn how the 5 Chains of Change sabotage even well-funded AI transformations.




5 Ways to Drive Transformational Change
How will Generative AI affect the future of HR?
In this interview with Tech Talent North, discover 5 ways to drive organizational transformation.


AI ethics: How far should companies go to retain employees?
This article was originally published in the Globe and Mail’s Leadership Lab column.

Let’s Make the War on Digital Illiteracy Personal
This article was originally published in the Financial Post and Ivey Business Journal.